Payments
Payment options are monthly, half-yearly (6 months) or yearly with discount modifiers available for longer-term commitments..
Invoices are raised for each billing period and posted to the billing address we have on record. Payments can be made via BACS (preferred), Cheque from a UK bank or Paypal.
Our bank details for BACS payments are as follows:
Account Name: Incutio Limited
Bank Name: NatWest, Church Street, Lancaster
Account Number: 29401097
Sort Code: 01-54-90
Refunds
If you are unhappy with the service within the first 7 days, you can claim your money back excluding transfer fees (transfer fees are charged at the plan rate originally subscribed to on a per GB basis). Refunds are at management discretion.
Complaints
Complaints will be dealt with within 2 working days. Complaints should be registered by telephone to: +44 (0) 8708 700 333
Statutory Rights
None of the above affects your statutory rights as a consumer.
